1. Our Commitment to Safe Play
At c3999, responsible gaming is not a legal formality — it is a core part of how we operate. We believe that sustainable, long-term player relationships are built on trust, transparency, and genuine care for player wellbeing. Every feature on the c3999 platform is designed with player protection in mind, and our support team is trained to identify and respond to signs of problem gambling at the earliest opportunity.
Our commitment extends across all the games and sports betting markets we offer, from BPL and IPL cricket betting to slots from providers like Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. Whether you are a casual weekend bettor in Dhaka or a regular live casino player in Chittagong, the same high standards of player protection apply to your account at all times.
c3999 actively monitors player behaviour for patterns that may suggest harmful gambling — including rapid deposit cycling, large sudden increases in bet sizes, or late-night extended sessions — and may proactively reach out to players whose activity patterns give cause for concern. This is never done to interfere with normal betting activity; it is done because we genuinely care about the people who use our platform.
2. 18+ Age Restriction
c3999 is strictly for adults aged 18 years and above. We operate a zero-tolerance policy towards underage gambling. During account registration, all players are required to confirm that they are 18 or older, and our KYC verification process includes age verification checks using government-issued identification documents such as the Bangladesh National Identity Card (NID) or a valid passport.
If at any point c3999 has reason to believe that an account is being used by a person under the age of 18 — whether detected through automated systems, reported by a third party, or identified during a routine KYC review — the account will be immediately suspended pending investigation. If the account holder is confirmed to be under 18, the account will be permanently closed, all winnings will be voided, and any deposited funds will be returned to the original payment method (bKash, Nagad, Rocket, or Upay) to the extent that this is technically possible.
Keeping Minors Safe Online
c3999 recommends the following practical steps to prevent underage access to online gambling services in Bangladesh:
- Keep your c3999 account login credentials private and do not share them with family members, including teenagers;
- Log out of your account on shared devices and do not save passwords in shared browsers;
- Enable parental controls on home routers and shared devices to block access to gambling websites;
- Talk openly with young people about the risks of gambling and the legal age requirement of 18+.
3. Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult for the individual affected to recognise in themselves. It does not necessarily mean gambling large sums of money — it is defined by the negative impact gambling has on a person's life, regardless of the amounts involved. The following are common warning signs that gambling may have crossed from entertainment into a problem:
Behavioural Signs
- Spending more time or money on gambling than intended
- Chasing losses by placing larger bets to win back money
- Feeling restless or irritable when trying to cut down
- Lying to family members about gambling activity
- Using gambling to escape stress, anxiety, or depression
Financial Signs
- Borrowing money or selling possessions to fund gambling
- Missing bill payments or neglecting financial obligations
- Repeatedly depositing after exhausting your balance
- Gambling with money set aside for essential expenses
- Inability to stop despite significant financial losses
4. Self-Assessment Tool
Answer the following questions honestly to help you evaluate whether your current gambling behaviour may be causing harm. There are no right or wrong answers — this tool is purely for your own reflection and is completely private.
5. Player Protection Tools
All c3999 account holders have direct access to a comprehensive set of responsible gaming tools, available at any time from within the account settings panel. These tools are designed to put you in full control of your gambling activity without requiring any approval or waiting period — decreases take effect immediately, while increases may be subject to a short cooling-off period to protect against impulsive decisions.
Deposit Limits
Set a maximum amount (in BDT) that you can deposit into your c3999 account per day, per week, or per calendar month via bKash, Nagad, Rocket, or Upay. Reductions apply instantly; increases require a 24-hour cooling-off period before taking effect.
Available nowLoss Limits
Cap the total amount you are permitted to lose within a defined period. Once the limit is reached your betting activity is paused for the remainder of the period, helping to prevent chasing losses beyond your comfort zone.
Available nowSession Time Limits
Define the maximum duration of a single gaming session. When you reach your limit, a notification is shown and you have the option to log out. You can set different limits for different days of the week to match your routine.
Available nowReality Check Reminders
Enable on-screen pop-up reminders at intervals you choose (e.g., every 30, 60, or 90 minutes) that display how long you have been playing and how much you have wagered in the current session, keeping you informed and in control.
Available nowHow to Access Your Responsible Gaming Tools
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1
Log in to your c3999 account
Use your registered credentials to access your account from the c3999 Login page.
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Navigate to Account Settings
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
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Select "Responsible Gaming"
Find the dedicated Responsible Gaming section within your account settings. All protection tools are grouped here for easy access.
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Set or Adjust Your Limits
Choose the tool you wish to use, enter your preferred limit or duration, and confirm. Reductions take effect immediately. You will receive a confirmation via your registered bKash or email.
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Contact Support if You Need Help
If you cannot find a tool or need assistance configuring your limits, our 24/7 live chat support team can walk you through the process in real time.
6. Self-Exclusion & Account Closure
If you feel that setting limits is not enough and that you need a complete break from gambling, c3999 offers both temporary cooling-off periods and full self-exclusion options. These are among the most powerful tools available to players, and c3999 treats all self-exclusion requests with the utmost urgency and confidentiality.
Cooling-Off Periods
A cooling-off period temporarily suspends your c3999 account without permanently closing it. You can choose a cooling-off duration of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period, you will be unable to log in, place bets, deposit funds, or access any games. All pending bets placed before the cooling-off period began will be settled normally. At the end of the cooling-off period, your account will automatically reactivate unless you choose to extend it or proceed to full self-exclusion.
Self-Exclusion
Self-exclusion is a more permanent measure designed for players who believe they have a serious gambling problem. When you self-exclude from c3999, your account is suspended for a minimum period of six months, and you may choose longer durations of one year, two years, five years, or permanently. The key features of self-exclusion at c3999 are:
- Your account is immediately suspended upon request — no waiting period;
- All marketing emails, SMS messages, and promotional communications are stopped immediately;
- Any account balance remaining at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days;
- You cannot reactivate your account during the self-exclusion period — this is intentional and for your protection;
- After the minimum exclusion period has elapsed, reinstatement requires you to contact support directly, complete a 24-hour cooling-off confirmation, and pass a fresh KYC review;
- c3999 will not accept any new deposits or account registrations from players known to be self-excluded.
Wager / Bet Limits
In addition to deposit and loss limits, c3999 allows you to set a maximum stake per individual bet or spin. This prevents impulsive high-value wagers during moments of emotional betting. Bet limits can be set independently for sports betting (cricket, football, kabaddi) and for casino games (slots, live dealer tables from Evolution Gaming and Ezugi). As with all protective limits, reductions take effect immediately while increases are subject to a 24-hour review period.
7. Support Resources
c3999 strongly encourages any player who feels that gambling is negatively affecting their life to seek help from qualified professionals. While our own support team is available 24/7 and is trained in responsible gaming guidance, independent counselling from a neutral third party can provide a level of support and confidentiality that goes beyond what a gambling operator can offer.
Problem gambling is a recognised mental health condition, and effective treatment is available. The following types of support are available to players in Bangladesh and internationally:
Counselling Services
- Mental health professionals specialising in compulsive behaviour and addiction — available in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi;
- Cognitive Behavioural Therapy (CBT) has a strong evidence base for treating problem gambling;
- Online counselling sessions are increasingly available and accessible from any location in Bangladesh including Cox's Bazar, Barisal, and Rangpur.
Support Groups
- Gamblers Anonymous (GA) operates internationally and offers peer support groups and a 12-step recovery programme proven to help individuals regain control;
- Gam-Anon offers dedicated support for family members and loved ones of people with gambling problems;
- Online communities and forums offer confidential peer-to-peer support for those not yet ready to seek face-to-face help.
Crisis Support
- If gambling-related stress is contributing to a mental health crisis, please seek immediate help from a qualified medical professional or local health authority;
- Kaan Pete Roi is a Bangladesh-based emotional support helpline available in multiple languages;
- Many international organisations such as BeGambleAware and GamCare provide online resources accessible to players worldwide, including in Bangladesh.
Family & Friends
- Family members play a critical role in early identification of problem gambling — knowing the warning signs can help you support a loved one at the right moment;
- Approaching the conversation with empathy rather than criticism is more likely to result in the person seeking help;
- You may contact c3999 on behalf of a family member if you have serious concerns — our team will advise on the appropriate next steps confidentially.
8. Contact Our Safe Play Team
c3999's dedicated safe play support team is available around the clock, every day of the year including public holidays observed in Bangladesh such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December). We understand that gambling problems do not keep office hours, and neither do we.
How to Reach Us
- Live Chat: Available 24/7 directly on the c3999 platform — average response time 2–5 minutes. This is the fastest way to request a self-exclusion, cooling-off period, or limit change;
- Email: — use the subject line "Responsible Gaming" or "Self-Exclusion Request" to ensure your message is routed directly to the safe play team. Plain text only — not a clickable link;
- WhatsApp: Contact details are visible within your c3999 account after login — available for responsible gaming queries alongside general support;
- Operating timezone: Bangladesh Standard Time (BST, UTC+6), 24 hours a day.
What Happens When You Contact Us
When you reach out to the safe play team, you will be connected with a trained team member who will listen without judgement, explain your available options, and action any limit changes or exclusion requests immediately. All responsible gaming communications are handled with strict confidentiality — your account details and the nature of your request will not be shared with any third party except where required by law.