c3999 Terms & Conditions — Please Read Before Using the Platform

1. Acceptance of Terms

By accessing the c3999 website at c3999.bet, creating a player account, or placing any bet or wager on the platform, you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a binding agreement between you (the "Player" or "User") and c3999 (the "Platform" or "Operator"). If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account.

These Terms & Conditions should be read together with c3999's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and c3999. In the event of a conflict between these Terms and any bonus-specific or promotion-specific terms, the bonus-specific terms shall take precedence with respect to that particular promotion only.

These Terms are written in English and the English version shall be the authoritative version for all purposes. Any translation provided is for convenience only and shall not override the English text.

2. Eligibility and Registration

2.1 Age Requirement

c3999 is strictly an 18+ platform. You must be at least 18 years of age at the time of registration and at all times during your use of the platform. By creating an account, you represent and warrant that you meet this age requirement. c3999 reserves the right to request age-verification documents at any time. Any account found to belong to a person under the age of 18 will be immediately suspended, all winnings will be forfeited, and any deposited funds will be returned to the original payment method where technically possible.

2.2 Eligibility Criteria

To be eligible to register and maintain an account at c3999, you must:

• Be at least 18 years of age;
• Be a resident of or accessing the platform from Bangladesh;
• Be legally permitted under applicable local laws to participate in online betting and gaming activities;
• Not be a current employee, contractor, agent, affiliate, or close family member of any such person associated with c3999 or its partner game studios;
• Not be self-excluded or excluded from any gambling platform at the time of registration;
• Provide accurate, complete, and current registration information.

2.3 One Account Per Player

Each player is permitted to hold only one (1) active account on c3999. Operating multiple accounts — whether under the same or different identities — constitutes a breach of these Terms and may result in immediate closure of all associated accounts, forfeiture of all balances, and a permanent ban from the platform. If you believe a duplicate account has been created in your name without your knowledge, contact the support team immediately via live chat.

2.4 Registration Information

You agree to provide truthful, accurate, and complete information during registration, including your legal name, date of birth, email address, and mobile number. c3999 reserves the right to verify any information provided and to request supporting documentation such as a National Identity Card (NID), passport, or utility bill. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension or closure.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your c3999 login credentials, including your username and password. You must not share your login details with any third party. c3999 will not be held liable for any loss resulting from unauthorised access to your account due to your failure to safeguard your credentials. If you suspect unauthorised access to your account, you must notify c3999 immediately via live chat or by email to [email protected].

3.2 Account Balance and Currency

All account balances on c3999 are denominated in Bangladeshi Taka (BDT, ৳). c3999 does not guarantee any particular exchange rate for deposits made via payment methods that may involve currency conversion. Your account balance is a record of funds available to you for wagering and withdrawal — it does not constitute a debt owed to you in any legal sense beyond the standard obligation to return withdrawable funds.

3.3 Account Dormancy

An account is considered dormant if no login, deposit, withdrawal, or betting activity has been recorded for a continuous period of 12 months. c3999 reserves the right to apply a monthly dormancy maintenance fee to inactive accounts after this period, provided that applicable law permits such a fee. You will be notified by email prior to any dormancy fee being applied. Accounts with a zero balance may be closed after 24 months of inactivity.

3.4 Account Closure by Player

You may request closure of your c3999 account at any time by contacting the support team via live chat. Any remaining balance at the time of closure will be returned to your registered payment method, subject to standard withdrawal processing times and verification requirements. If you are requesting account closure for responsible gaming reasons, please inform the support team so that appropriate self-exclusion measures can be applied.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

c3999 supports the following payment methods for Bangladeshi players:

4.2 Deposit Conditions

All deposits must be made from a payment account that is registered in your own name. c3999 will not accept deposits from third-party payment accounts. Deposits made from unverified or third-party sources may be reversed, and the corresponding account may be suspended pending investigation. c3999 does not charge fees on deposits; however, your payment provider may apply its own transaction charges.

4.3 Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified before any withdrawal can be processed;
• Withdrawals must be made to the same payment method used for your most recent deposit, wherever technically possible;
• Any active bonus funds must meet the applicable wagering requirements before the associated real-money balance becomes withdrawable;
• c3999 reserves the right to request additional identity verification documents before processing any withdrawal above ৳20,000;
• Withdrawal requests submitted before 8:00 PM BST (UTC+6) on a business day will generally be processed within the same business day for bKash and Nagad.

4.4 Anti-Money Laundering

c3999 operates in compliance with applicable anti-money laundering principles. All transactions are monitored for suspicious activity. c3999 reserves the right to withhold funds, suspend accounts, and report suspicious activity to relevant authorities if there are reasonable grounds to believe that a player is engaged in money laundering, fraud, or any other financial crime. You agree to cooperate fully with any investigation c3999 is obligated to conduct.

5. Bonuses and Promotions

5.1 General Bonus Conditions

c3999 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms stated at the time the offer is communicated. In addition to those specific terms, the following general conditions apply to all bonuses:

• Bonuses are available to eligible registered players who have a verified account in good standing;
• Bonuses cannot be exchanged for cash unless the applicable wagering requirements have been met in full;
• c3999 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice;
• Only one welcome bonus is available per player, per household, per device, and per IP address;
• Attempting to claim multiple welcome bonuses using different accounts or identities constitutes bonus abuse and is a breach of these Terms.

5.2 Wagering Requirements

Most bonuses awarded by c3999 carry a wagering requirement, which is the number of times the bonus amount (or the bonus plus deposit amount, as stated in the specific offer terms) must be wagered before any associated winnings can be withdrawn. For example, a bonus subject to a 30x wagering requirement means that if you receive a ৳1,000 bonus, you must place a total of ৳30,000 in qualifying bets before the bonus balance converts to withdrawable funds.

Wagering contributions vary by game type. As a general guide: sports bets and most slots contribute 100% toward wagering requirements; live casino table games typically contribute 10%–20%; and certain other game types may contribute 0%. Specific contribution rates are stated in the relevant promotion terms. c3999 reserves the right to adjust contribution rates for specific games or markets with notice.

5.3 Bonus Expiry

All bonuses awarded to a c3999 account carry an expiry period stated in the specific offer terms. If the wagering requirements attached to a bonus are not completed within the expiry period, both the bonus amount and any winnings derived from it will be automatically forfeited. Expired bonuses cannot be reinstated. Players are encouraged to review applicable expiry dates at the time of accepting any bonus offer.

6. Betting and Gaming Rules

6.1 Bet Acceptance

All bets placed on the c3999 sportsbook are subject to acceptance by c3999. c3999 reserves the right to refuse, limit, or void any bet at its sole discretion, including but not limited to cases where: the bet is placed after the event has commenced (for pre-match markets); the stated odds were published in error; there is suspicion of match-fixing or event manipulation; or the bet exceeds the maximum stake limits applicable to the relevant market.

6.2 Odds and Market Settlement

Odds displayed on the c3999 platform are updated in real time and are subject to change up until the point of bet confirmation. Once a bet is accepted and confirmed, the odds are locked. In-play bets are accepted and settled based on the state of the event at the time the bet is confirmed, which may differ from the state of the event at the time of placement due to network latency. c3999 shall not be liable for delays caused by your internet connection or device performance.

In the event of a discrepancy between the result displayed on c3999 and the official result published by the relevant governing body (such as the ICC for cricket or FIFA for football), the official governing body result shall prevail. Market settlement timelines are communicated within each market description and may vary by sport and competition.

6.3 Slot and Casino Game Rules

All slot and live casino games available on c3999 are operated by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Each game is governed by its own individual rules, which are accessible within the game interface. The return-to-player (RTP) percentages for all games are published by the respective game studios and are independently verified. c3999 does not modify game outcomes and acts solely as a platform aggregator for these titles.

6.4 System Errors

In the event of a system malfunction, technical error, or software fault that results in incorrect odds, game outcomes, or account balances being displayed, c3999 reserves the right to void the relevant bets or transactions and restore affected accounts to their correct pre-error state. c3999 shall not be liable for any losses or missed winnings arising from system errors, and players are not entitled to retain any gains that arose as a direct result of a system error.

7. Prohibited Conduct

The following conduct is strictly prohibited on the c3999 platform. Engaging in any of the activities listed below will result in immediate account suspension, forfeiture of all balances, and may result in legal action where applicable:

• Multi-accounting: Creating or operating more than one c3999 account, whether under the same or different identities;
• Bonus abuse: Systematically exploiting promotional offers through multiple accounts, coordinated wagering, or any other means not consistent with recreational play;
• Collusion: Coordinating with other players to gain an unfair advantage in any betting market or casino game;
• Arbitrage betting: Placing bets solely to exploit odds discrepancies between c3999 and other operators with no genuine interest in the outcome;
• Fraud and chargebacks: Disputing legitimate transactions with your payment provider, using stolen payment credentials, or providing false information during verification;
• Automated betting: Using bots, scripts, data scrapers, or any automated tools to interact with the c3999 platform without prior written consent;
• Underage gambling: Accessing or using the platform if you are under the age of 18;
• Money laundering: Using c3999 to process, conceal, or transfer funds derived from illegal activities.

8. Responsible Gaming

c3999 is committed to promoting responsible gaming across its entire platform. Gambling is intended to be an enjoyable leisure activity, and c3999 provides a range of tools to help players maintain control over their gambling activity. All responsible gaming tools are available directly within your account settings and can be activated at any time.

8.1 Available Tools

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your c3999 account. Reductions to deposit limits take effect immediately; increases are subject to a 24-hour reflection period;
• Session Time Reminders: Configure on-screen notifications to alert you after a set period of continuous play;
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will be unable to deposit funds or place bets;
• Self-Exclusion: Request permanent or extended exclusion from the platform by contacting the support team via live chat. Self-exclusion requests are processed within minutes and cannot be reversed for the duration of the exclusion period.

8.2 Seeking Help

If you believe your gambling is becoming a problem, c3999 strongly encourages you to make use of the responsible gaming tools described above and to seek support. The c3999 support team is available 24/7 via live chat on Bangladesh Standard Time and can assist you in setting up any of the above tools immediately. For more detailed guidance, please visit the dedicated Responsible Gaming page on this site.

Gambling should never be used as a means to address financial difficulties or emotional distress. c3999 reserves the right to proactively reach out to players who display patterns of behaviour that may indicate problem gambling, and to apply responsible gaming measures to accounts where necessary for player protection.

9. Intellectual Property

All content on the c3999 platform — including but not limited to the c3999 brand name, logo, website design, graphics, text, software, game interfaces, data compilations, and all other materials — is the exclusive intellectual property of c3999 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the c3999 platform solely for personal recreational purposes in accordance with these Terms.

You may not copy, reproduce, distribute, modify, adapt, translate, create derivative works from, publicly display, sell, or otherwise exploit any content from the c3999 platform without the prior written consent of c3999. Unauthorised use of c3999 intellectual property may give rise to a claim for damages and constitute a criminal offence.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi remains the intellectual property of the respective studios and is governed by their own licensing arrangements with c3999. Your use of game content is subject to the same restrictions described above.

10. Limitation of Liability

To the fullest extent permitted by applicable law, c3999 and its officers, directors, employees, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the c3999 platform, including but not limited to:

• Loss of winnings or potential winnings due to a system error, network interruption, or platform downtime;
• Delays in the processing of deposits or withdrawals caused by third-party payment providers;
• Loss or corruption of account data due to circumstances beyond c3999's reasonable control;
• Any inaccuracy in odds or market information that was corrected prior to bet settlement;
• Unauthorised access to your account resulting from your failure to protect your login credentials.

c3999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. c3999 will use commercially reasonable efforts to maintain platform availability but cannot guarantee 100% uptime. Planned maintenance windows will be communicated to players in advance where practicable.

11. Amendments and Termination

11.1 Amendments to Terms

c3999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, c3999 will publish the updated Terms on this page with a revised effective date and will notify active players via the registered email address or via an in-platform notification. Your continued use of the c3999 platform after the publication of any amended Terms constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must close your account before the amended Terms come into effect.

11.2 Termination by c3999

c3999 reserves the right to suspend or terminate any player account at any time, with or without notice, for any of the following reasons (among others): breach of these Terms; provision of false registration information; conduct that c3999 reasonably believes is harmful to the platform, other players, or third parties; or failure to complete identity verification within a required timeframe. Upon termination for breach, c3999 may withhold any account balance pending investigation and may permanently bar the individual from re-registering on the platform.

11.3 Effect of Termination

Upon termination or closure of a c3999 account for any reason, all rights granted to you under these Terms immediately cease. Any provision of these Terms that by its nature should survive termination — including but not limited to the sections on intellectual property, limitation of liability, and prohibited conduct — shall continue to apply after account closure.

12. Contact and Disputes

12.1 Contacting c3999

If you have any questions, concerns, or complaints relating to these Terms & Conditions or your c3999 account, you should contact the support team in the first instance:

• Live Chat: Available 24/7 directly on the c3999 platform. Average response time: 2–5 minutes (BST, UTC+6);
• Email: [email protected] (plain text — not a clickable link);
• WhatsApp: Contact details visible after login to your c3999 account.

12.2 Dispute Resolution

In the event of a dispute regarding bet settlement, account balances, bonus application, or any other matter, you must contact the c3999 support team in the first instance and allow a reasonable period of up to 10 business days for the matter to be investigated and a resolution proposed. c3999 aims to resolve all player disputes fairly and transparently, and the support team is empowered to escalate unresolved matters to a senior review panel where necessary.

All dispute communications should be submitted in writing via the live chat or email channel listed above. c3999 will maintain a record of all dispute correspondence. Once a final decision has been communicated to you in writing, c3999 considers the matter closed unless new material evidence is presented within 14 calendar days of the decision.

12.3 Governing Language

These Terms & Conditions are drafted and shall be interpreted in the English language. In the event of any ambiguity, the plain English meaning of any clause shall be preferred. c3999 is committed to communicating with players in clear, straightforward English at all stages of the dispute resolution process.